Cardtonic

Learn which declined Virtual Dollar Card payments are charged a fee, and when a card is terminated after too many declines.

Why was my card payment declined, and when will my card be terminated?

Learn what happens to your Virtual Dollar Card balance when a card is terminated, including why balances under $1.10 are not credited.

My card was terminated. What happens to my balance?

Learn what to do if your new Virtual Dollar Card still shows as processing, and what happens if it cannot be created.

My new card is still “processing”

Learn why a bank deposit to your Naira Virtual Account can be held for review or not credited, what each status means, and what to do next.

Why is my bank deposit under review or not credited?

Learn why a Cardtonic withdrawal can stay pending, what each withdrawal status means, and what to do if it takes longer than 24 hours.

Why is my withdrawal still pending?

Learn what a pending trade status means and how to cancel a pending trade if needed.

Why is my gift card trade pending?

Learn the common reasons a gift card trade may be rejected and what to do next.

Why was my gift card trade rejected?

Learn why your Cardtonic identity verification (KYC) can be rejected, how to fix each reason, and what to do if you cannot verify.

Why was my identity verification (KYC) rejected?

Learn what each gift card purchase status means, how to find your code, and what to do if you have not received it.

I bought a gift card but haven’t received my code

Learn how to find the reason for a rejected gift card trade and how to dispute it with customer support.

How do I dispute a rejected trade?

Something stuck, missing or refunded? Find out what is happening and what to do next.

Problems with a transaction

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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