Your Virtual Dollar Card can be terminated in different ways: you terminate it, our system terminates it after too many declined payments, or our team terminates it after a review or for another reason. In every case, here is what happens to the money on the card.
Your card balance
$1.10 or more: the balance is credited to your wallet once the termination is confirmed.
Under $1.10: the balance is not credited to your wallet, either automatically or manually, and is lost when the card is terminated.
Unpaid card charges: any unpaid charges, such as decline fees, are taken from your wallet.
When will I get my money?
The refund is sent after the termination is confirmed. Until then, the money is not yet in your wallet.
Please note: The app may say that your balance has been transferred as soon as you terminate the card. The money only arrives once the termination is confirmed. When it arrives, you can see it in your wallet’s transaction history.
Merchant refunds after termination
If a merchant refunds a payment after your card is terminated, our team handles it by hand, so it takes longer. If the refund has not reached your wallet 10 days after the merchant started it, contact support via in-app chat. Include the merchant name, the amount and the date of the payment.
Before you terminate a card yourself
You can terminate a card 24 hours after it was created.
Check your card balance. If it is under $1.10, it will not be credited to your wallet.
Do not terminate your card while a merchant refund is pending.
How to terminate your card
Open the Cardtonic app and tap “Virtual Dollar Card”.
Select the card and tap “Details”.
Tap “Terminate Card”.
Read the terms and tick “I have read and accepted the terms above”.
Tap “Proceed to terminate card” and complete the steps shown.
If your card was terminated because of declined payments, see: Why was my card payment declined, and when will my card be terminated?
Contact support via in-app chat if you terminated your card and the balance has not reached your wallet within 1 hour, or if our team terminated your card and you need more details.