A rejected status means your card could not be verified or does not meet our trade requirements. The specific reason is always stated in your rejection notification, review it carefully before resubmitting.
Common reasons for rejection:
The gift card code has already been used or has zero balance
The card was not properly activated at the point of purchase
Wrong category or subcategory selected (incorrect denomination range, country, or orientation)
Card image is unclear, cropped, incomplete, or poorly lit
The code entered does not match the card submitted
No card details or image were included
The image uploaded does not match the card type or category selected
Card is from a country not accepted on Cardtonic
Wrong receipt type selected, or the receipt submitted was unacceptable or did not match the card
The code appears to have been guessed or generated rather than taken from an actual card
Please note: Whatever the reason, it will always be specified in the rejection notification. Read it carefully before resubmitting your trade.
What to do next:
Check the rejection note in your trade history. Cardtonic usually states the reason.
If the issue is fixable (wrong category, unclear image, or wrong receipt type), correct it and resubmit.
If you believe the rejection is an error, contact support via in-app chat with your trade ID.