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I bought a gift card but haven’t received my code

Learn what each gift card purchase status means, how to find your code, and what to do if you have not received it.

After you buy a gift card, you find your code under “Transaction” on your dashboard. A purchase can take up to 10 minutes to complete.
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What each purchase status means

  • Pending: the purchase has just started.

  • Processing: the purchase is being completed. This usually takes up to 10 minutes.

  • Successful: the purchase is complete. Your code or link is under “Transaction”.

  • Reversed: the purchase failed, and the amount goes back to your Cardtonic Wallet immediately.

If a purchase is still processing after 1 hour and has not been reversed, contact support via in-app chat.
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How do I find my code?

  1. On the app or website, go to your dashboard and tap “Transaction”.

  2. Select the gift card you just bought. A link is shown.

  3. Copy the link and open it in a browser, such as Safari or Chrome, to see your code. If you have many transactions, filter your transaction history by “Buy Gift Card” to find the purchase faster.

If you still do not see your code, contact support via in-app chat.

See: Frequently asked questions about buying gift cards

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