Here are answers to common questions about withdrawals and rates for Ghana users.
What is the minimum withdrawal amount?
The minimum withdrawal amount is 100 GHS. Maximum daily withdrawal limits by KYC level:
No KYC: 5,000 GHS
Basic KYC: 50,000 GHS
Advanced KYC: 10,000,000 GHS
How soon will I receive my withdrawal?
Most Cedis withdrawals arrive within minutes. Some are checked by our team first, which can take up to 24 hours. If your withdrawal is still pending after 24 hours, contact support via in-app chat. See: Why is my withdrawal still pending?
How do I check Cedis rates?
Tap the menu icon at the top left of your dashboard and select "Rate Calculator".
Does Cardtonic have a Ghanaian phone number I can call?
Cardtonic does not have a local Ghanaian phone number or physical office. All services are fully accessible online via the website and mobile app.
To reach the support team:
Email: support@cardtonic.com
In-app chat: tap the chat icon from any screen in the app for the fastest response