Cardtonic

Your account or wallet can be frozen for a few different reasons. Here's how to resolve the most common ones.

Your account locks after 4 failed password attempts. Tap "Forgot Password" on the login screen, check your email for a reset link, open it in a browser, and set a new password.

Frozen after failed withdrawal PIN attempts

Your wallet is restricted after 3 wrong PIN attempts. To reset:

Go to "Settings", then "Security", then "Reset PIN".

Enter the 8-digit OTP sent to your registered email.

1. Go to "Settings", then "Security", then "Reset PIN".
2. Enter the 8-digit OTP sent to your registered email.
3. Set a new PIN.

Please note: If you no longer have access to your registered email, contact support via in-app chat or WhatsApp on +2347060502770.

Learn how to unlock your account after failed login or withdrawal PIN attempts.

Account frozen: what to do

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Account frozen: what to do

Frozen after failed login attempts

Frozen after failed withdrawal PIN attempts