Have questions about your order? Here are answers to the most common ones.
How long will my delivery take?
Within Lagos: 2 to 3 working days
Outside Lagos: 2 to 7 working days
You will receive a confirmation email once your order is placed. If your order has not arrived after these times, or you need an update on your delivery, contact support via in-app chat with your order reference.
Is there a warranty?
Most gadgets come with a one-year warranty covering manufacturer faults, subject to their terms.
Can I return or exchange a gadget?
Yes, within the warranty period. You can return for a replacement or exchange for another gadget.
Please note: All claims are subject to our warranty terms. Contact support via in-app chat for assistance with any claim.
What if my order was cancelled or failed?
Check your order status in your transaction history.
My payment did not go through: no money was taken. You can place the order again.
An item could not be placed: if you paid from your Cardtonic Wallet, the amount for that item goes back to your wallet automatically. The rest of your order continues.
My order shows “failed” or “reversed” and the money is not back: contact support via in-app chat with your order reference. This includes card payments where the order could not be placed.
Need help with your order?
Contact support via in-app chat and a live agent will assist you.