Scammers sometimes pretend to be Cardtonic to steal your money or your account. Cardtonic will never ask for your password, PIN or verification code by phone, WhatsApp, social media or email. We only send links to cardtonic.com. Do not share your codes with anyone, including Cardtonic staff.
Signs of a scam
Someone asks for your password, your PIN, or a code from your email.
A message asks you to log in through a link that is not cardtonic.com. Check the web address before you enter your details.
Someone offers to trade your gift card for you outside the Cardtonic app or website.
Someone says they are from Cardtonic and contacts you from a number or account that is not listed below.
Our official channels
Website: cardtonic.com
Help center: help.cardtonic.com
In-app chat: tap the chat icon at the bottom right of the app
WhatsApp: +2347060502770
Phone: +2347060502770 or +2348167409021
Email: support@cardtonic.com
Keep your account safe
Turn on Withdrawal 2FA: tap “Settings”, then “Security”, then “Withdrawal 2FA”. See: How do I manage Cardtonic two-factor authentication (2FA)?
Use a password that you do not use anywhere else.
If you get a login email for a login that was not you, reset your password at once and contact us.
If you shared your details with a scammer
Reset your password: tap “Forgot Password” on the login screen.
Change your PIN: go to “Settings”, then “Security”, then “Change PIN”.
Contact support via in-app chat or WhatsApp on +2347060502770 at once.
Please note: If someone says they are from Cardtonic and asks for your details, stop the conversation and contact us through one of the channels above.