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Conversion: common questions

Learn how to convert funds between your Cardtonic wallets.

Conversion allows you to move funds between supported currency wallets directly within the Cardtonic app.

Which currencies can I convert?

You can convert between supported currencies available to you, including NGN, GHS, USD, KES, and ZAR.

How do I convert my money?

You can access conversion from two places on the app:

From your dashboard

Tap "Convert" directly on your dashboard below your wallet balance.

From your Wallet

  1. Open the Cardtonic app and tap "Wallet".

  2. Tap "Convert".

  3. Select the wallet you want to convert from.

  4. Select the wallet you want to receive into.

  5. Enter the amount and review the exchange rate.

  6. Confirm the conversion.

Is the exchange rate fixed?

No. Rates are based on the current available rate and may change at any time.

Which exchange rate will I get?

Your conversion uses the rate at the moment you confirm. On the app, a countdown shows when the rate on screen will refresh. If the rate changes between the time you see it and the time you confirm, you get the new rate, so the amount you receive can be different from the amount shown.

Are there fees for conversion?

No. There is no conversion fee. The rate you see includes our exchange margin.

Can I see my previous conversions?

Yes. All completed conversions appear in your transaction history.

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