The new Cardtonic platform requires that you set a pin that you can use to authorise your withdrawals.
Please follow the steps below, or watch this short video:
Proceed to SETTINGS PAGE, and click on AUTHENTICATION.
Then click on SET PIN:
Then, enter your 4-digit pin.
Once your pin is set, whenever you want to withdraw, you will be required to use this pin to authorise the withdrawal
You can always reset your pin if you forget it.