You must be wondering "why can't I redeem my google play card" because you are getting this aggravating error.
Google play gift cards generally have this error. The reason why the card cannot be redeemed is yet to be totally verified.
Unfortunately, once a gift card gives this “We Need More Info To Redeem This Card” error, OR "we need more info to redeem your gift card, Send us details." there’s nothing Cardtonic can do to rectify it because the gift card cannot be used.
Note that this error does not mean your gift card has been redeemed.
Kindly go back to the store where it was purchased to complain about this situation, the gift card may be replaced.
HOW TO RESOLVE GOOGLE PLAY WE NEED MORE INFO TO REDEEM YOUR GIFT CARD" GOOGLE ERROR
When your gift card gives the google error prompt; the balance of the asset would definitely be intact.
You can check your google play gift card balance here.
To fix the google play card redeem error; Google on their part has created an avenue for people to contact them directly for rectification.
Click this link to see full details provided by google support.
You will be required to enter the gift card details and submit to google play support, and you will receive an update if the gift card issue is fixed or not.